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client service agent through the “engineeringâ€/World-wide-web group named lisa basically HUNG UP on me Once i was chatting. i’ve never ever experienced such a inadequate experience before. she was incredibly impolite before hanging up.
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American Airways has the worst consumer service of all airlines I have Utilized in my 63 yrs. My wife’s anniversary earrings were stolen from her suitcase on June 20, 2013 and Buyer service has REFUSED to Make contact with us back again just after reporting the thief the working day it transpired.
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We will not likely fly American Airlines at any time once more, and neither will my relatives and buddies. they're going to get rid of quite a bit greater than the $863 he mentioned.
january 26 my son flew non cease from st. louis to laguardia airport The big apple. He arrived, his baggage didn’t. He claimed in the airport that his bag did not come off the aircraft. The Woman in the booth checked the declare ticket. The bag experienced not still left St. Louis. She gave him a locator number and instructed see this website him they would be getting in contact with him soon. They could not uncover it in order that they sent him a sort to fill out of his belongings within the bag. He sent it in.
My husband And that i experienced a flight leaving Richmond Virginia with a final desired destination of Seattle Washington. We have been knowledgeable about traveling and experienced flown other Airways before that 7 days gonna and from several destinations. We had all our information and went to make use of the American Airways kiosk to print our boarding passes. The kiosk didnt inquire if those people who are flying are armed forces staff so we started out around and waited in line to speak to the agent in the counter. At the time we had been up with the counter we instructed a lady at the rear of the counter that my partner is while in the armed forces and we experienced two luggage to check in. Thats whenever we have been knowledgeable that our luggage wherever in excess of bodyweight and It will be 250$ added. We requested to the Woman to indicate us exactly where the deal pricing is composed. She was unable to deliver that information and facts and went on to tell us we could appear it up ourselves. My partner that's enlisted inside the U.S. Coastline Guard has never had to pay excess or any total for baggage, on orders or private. My husband gave her the 250$ and that is once the representative we have been speaking with soon turned very rude and threatened to cancel our whole flight.
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On Jan 10th 2014, we had a return flight from Miami to Seattle. This was a immediate flight which ought to have been 6.5 hrs. We boarded about thirty min late, only to hear from the captain that we had been still awaiting gasoline and however did not have confirmation as to when, but that it could acquire at the very least twenty min to refuel. Last but not least following one hour over the plane, we experienced refueled, only to listen to that an armrest was damaged and we have been expecting a mend. We had been around the strategy for 1.5 hrs, just before acquire-off. WHY, would you board travellers on that long of the flight Just before refueling, Primarily not owning an ETA with the gas?